Return & Exchange Policy
At RAW RPM, customer satisfaction is important to us. We accept exchange requests only under specific conditions, as outlined below.
Eligible Reasons for Exchange
We accept exchange requests only for the following issues:
Size Issues
Defective Product
Important: Exchange requests must be raised within 24 hours of receiving the product.
Size Exchange Conditions
All size exchange requests are subject to approval by our team.
If the requested size is not available, you may:
Wait until the size is restocked
Choose an alternative product
Opt for a store credit or gift coupon
Your request may be rejected if:
The requested size is unavailable
The selected size is deemed inappropriate for the product (please check the size chart carefully before ordering)
Exchange Eligibility Criteria
To be eligible for an exchange:
The item must be unused, and in the same condition as received
Original tags, labels, and packaging must be intact
You must provide a receipt or proof of purchase
Without valid proof of purchase, we cannot process the exchange.
Exchange/Return Will NOT Be Accepted If:
The item is used, damaged, or missing parts not due to our error
The request is made more than 2 days after delivery
The item belongs to non-exchangeable categories, including:
Rainwear
Base layers
Made-to-order items
Discounted or sale items
Shipping Guidelines
Do NOT return the product to the manufacturer.
If your exchange is approved, we’ll share our warehouse return address (also available on our Contact Us page).
Shipping Charges:
Both-way shipping costs (for return and reshipment) must be paid by the customer
Customers must arrange return shipping themselves
We are not responsible for courier delays or loss during return transit
If the delivery is refused by the customer:
You must pay RTO (Return to Origin) charges and reshipping charges
Re-delivery will be processed only after the returned product is received at our warehouse
How to Request an Exchange
To raise an exchange request, email us at:
rawrpmindia@gmail.com
Include your order number, reason for exchange, and clear photos if the item is defective.
If you have any further questions, feel free to contact us at
+91 9258033474 or visit www.rawrpm.com
